FAQ

ClubDesk Features - Frequently Asked Questions

Everything you need to know about ClubDesk features. What can ClubDesk do? Does it support your needs? Get all your feature questions answered.

ClubDesk includes activity management, online and offline booking system, hybrid payment processing (Stripe, cash, bank transfers, childcare vouchers), auto-generated website, complete CRM with attendee records, automated emails and reminders, parent portal, discount and promotion management, reports and analytics, team management, and more. See our Features page for a complete list.

Yes! ClubDesk is one of the few platforms that supports both online AND offline payments. You can record cash transactions, bank transfers, childcare vouchers, and Tax-Free Childcare payments—all in one unified system. This makes it perfect for clubs that work with both online and offline payment methods.

Yes! Every ClubDesk account automatically gets a professional website at your-club.clubdesk.io. When you create an activity, it automatically appears on your website with a booking page. No developer needed, no monthly hosting fees. You can customize your branding, add your logo, and choose colors to match your brand.

Yes! ClubDesk includes a branded parent portal where parents can browse activities, view schedules, book sessions, manage their children's bookings, track payments, and view booking history—all in one place, 24/7.

Yes! ClubDesk supports unlimited activities. Create as many activities as you need, each with its own schedule, pricing, capacity, and booking page. Perfect for clubs offering multiple programs.

Yes! ClubDesk automatically sends booking confirmations, payment receipts, reminder emails, session updates, and other communications. You can customize email templates to match your brand.

Yes! ClubDesk includes a complete CRM with comprehensive attendee records. Track medical information, allergies, emergency contacts, SEND notes, consent forms, and booking history for each child.

Yes! Create promo codes, offer multi-class passes, set up percentage or fixed discounts, and manage promotions with usage limits and expiry dates. All automatically applied at checkout.

Yes! ClubDesk supports multiple admin users with role-based access control. Add staff members, assign roles (Owner, Admin, Staff), and control what each person can access.

Yes! ClubDesk is fully responsive and works great on phones, tablets, and desktops. Parents can browse and book from any device, and you can manage your club on the go.

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